Responsible Gaming at FaChai

At FaChai, we believe that online gaming should be a fun and entertaining experience. We are committed to promoting responsible gaming practices and providing our players with the tools and resources they need to stay in control of their gambling.

Our Commitment to Responsible Gaming

We understand that for some individuals, gambling can become problematic. Our goal is to provide a safe and supportive environment where players can enjoy our games responsibly. We adhere to the highest standards of responsible gaming and are committed to:

  • Preventing Underage Gambling: We strictly prohibit individuals under the age of [18 or 21, whichever is the legal gambling age for casinos in the Philippines] from accessing our platform. We have robust age verification procedures in place.
  • Providing Player Protection Tools: We offer a range of tools to help players manage their gambling activity, including deposit limits, loss limits, session time limits, and self-exclusion options.
  • Promoting Awareness: We provide information and resources to help players understand the risks associated with gambling and recognize the signs of problem gambling.
  • Offering Support and Assistance: We provide links to organizations that offer support and treatment for problem gambling.
  • Training Our Staff: Our customer support team is trained to identify and assist players who may be experiencing gambling-related problems.

Player Protection Tools

Take control of your gaming experience with these helpful tools:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your Fachai account. This helps you stay within your budget.
  • Loss Limits: Set limits on the amount of money you can lose within a specific period. This can help prevent you from chasing losses.
  • Session Time Limits: Set limits on the amount of time you spend playing per session or per day. This helps you manage your time and avoid excessive gambling.
  • Self-Exclusion: If you feel you need to take a break from gambling, you can choose to self-exclude from your Fachai account for a specified period (e.g., 6 months, 1 year, 5 years, or permanently). During this period, you will not be able to access your account or participate in any gaming activities.
  • Reality Checks: Receive periodic reminders of how long you’ve been playing. These reminders can help you stay aware of your gaming activity.
  • Account History: Easily access your complete transaction history (deposits, withdrawals, bets, wins, losses) to track your spending and gaming activity.

You can access and manage these tools in your account settings or by contacting our customer support team.

Recognizing Problem Gambling

It’s important to be aware of the signs of problem gambling. Ask yourself the following questions:

  • Are you spending more money or time on gambling than you can afford?
  • Are you borrowing money or selling possessions to gamble?
  • Are you neglecting your work, studies, or family responsibilities because of gambling?
  • Are you feeling anxious, depressed, or irritable when you’re not gambling?
  • Are you chasing losses or trying to win back money you’ve lost?
  • Are you hiding your gambling activity from others?
  • Are you feeling guilty or ashamed about your gambling?
  • Are you experiencing financial difficulties due to gambling?
  • Do you find yourself thinking about gambling constantly?
  • Have others expressed concern about your gambling?

If you answered “yes” to several of these questions, you may be experiencing problem gambling. It’s important to seek help.

Getting Help

If you or someone you know needs help with problem gambling, there are resources available:

  • PAGCOR’s National Council on Problem Gambling: [Link to PAGCOR’s relevant page – this is *crucial* for a Philippine casino] (Search for “PAGCOR Responsible Gaming” or “PAGCOR Problem Gambling” to find the correct link). This should be the *primary* resource listed.
  • Life Change Recovery Center: A Philippine-based treatment center for addiction. [Include website link if available].
  • Gamblers Anonymous Philippines: [Link to Gamblers Anonymous Philippines website or contact information, if available]
  • Gambling Therapy: [Link to gamblingtherapy.org] (An international resource).
  • [Add any other relevant Philippine-based organizations]

You can also contact our customer support team for confidential assistance and information about self-exclusion options.

Underage Gambling Prevention

Fachai strictly prohibits individuals under the age of [18/21] from participating in any form of gambling on our platform. We employ a rigorous age verification process during registration, which may include requesting valid identification documents.
We also encourage parents and guardians to take an active role in preventing underage gambling. Here are some helpful tips:

  • Use parental control software: Several software programs are available to block access to gambling websites.
  • Keep your login details secure: Do not share your Fachai username and password with anyone, especially minors.
  • Educate your children: Talk to your children.
  • Monitor online activity: Be aware of your children’s online activities and the websites they visit.

Contact Us

If you have any questions or concerns about responsible gaming, please don’t hesitate to contact our customer support team. We are available 24/7 via live chat, email, and phone.